Bringing mental health and wellbeing to your customers
Health Assured is the UK and Ireland's largest independent and award-winning AP provider, supporting over 13 million lives across all sectors.
Our UKI-based service centres operate 24/7/365 with a network of over 2,000 UK counsellors & 200 ROI counsellors.
Why join our Partner Programme?
- Industry expert advice from our consultants
- Unrivalled commission structure
- Fixed rates for your clients for 36 or 60 months
- Dedicated point of contact
- Auto-enrolment into our partnership accreditation programme
- Improved retention rates within your client base due to our stellar service
How we support you
- On-going sales support to maximise your return and client win rate
- Dedicated point of contact for consulting training and support
Our marketing support includes:
- Email templates
- Blog content
- Social media imagery and video assets
- Side by side product demos tailored to you clients needs
Partnership feedback
Lucy Hutton - Head of Partnerships Fusion Education People Solutions
Client and partner of Health Assured
About Health Assured
- UK and Ireland’s largest independent and award-winning AP provider
- Support 13 million+ lives across all sectors
- Support 71,000+ organisations
- Only AP provider to be BACP accredited at organisational level
- UKI-based service centres operate 24/7/365 for all calls
- In-house legal team
- Network of over 2,000 UK counsellors & 200 ROI counsellors
- Innovative technological development e.g. Wisdom app, live chat, video calling, AI knowledge base
- No voicemail, no AI-answering
- External clinical supervisory board
Awards, Accreditations, & Memberships
- Feefo Platinum Trusted Service 3 years in a row and Gold Trusted Service 2019 & 2020
- Trusted public sector provider for CCS, NHS SBS and YPO frameworks
- Best provider of Workplace Wellbeing Services at the Health Insurance Awards four years in a row
- Gold standard confidential helpline support
- Part of the National Suicide Prevention Alliance
- SEQOHS accredited – recognising our OH clinical standards are meeting the highest possible standards.
- Investors In People – silver award
- Top 100 companies to work for – The Sunday Times
Our service level agreements
All helpline calls to answered within 20 seconds
Target 95%
✅ Actual 98%
Call abandonment rate
Target <2%
✅ Actual 0.3%
Initial call-backs to take place within 4 hours
Target 95%
✅ Actual 97.3%
All counselling cases to be matched to a counsellor within 2 working days
Target 90%
✅ Actual 96%
First session to be offered within a further 3 working days of being matched to a counsellor
Target 90%
✅ Actual 98%
Face-to-face counselling appointments to be offered within 30 minutes drive or 10 miles of an employee's place of work or home
Target 90%
✅ Actual 100%
All urgent / red flag cases will have first counselling session offered within 24 hours of first contact (if deemed clinically appropriate and necessary)
Target 100%
✅ Actual 100%
Duration of counselling session
50 minutes per session + 10 minutes for counsellor's notetaking
Four simple steps to industry leading wellbeing support
We manage the sales process so you don't have to!
Partnership Accreditation Programme
Start your partnership journey with us today
To speak to one of our intermediary specialists, call us direct, email us or request a callback at a time that suits you.
Contact the intermediaries team
Tel: 0161 836 9832 (9am till 5pm)
Email: intermediaries@healthassured.co.uk
Alternatively, you can request a call back at a time that suits you.
